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Encountering "Casezi" within your bank activity
"Casezi" can be found on your bank or billing statement when you buy a product from "Casezi" or its parent company. It also shows up during subscription renewals and when a family member places an order with "Casezi" or its parent organization.
If you are unable to determine the charge
Unable to find a corresponding charge at casezi.com? Verify whether you used a different account for the purchase or if a family member made a purchase at casezi.com.
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Check your email inbox for phrases like "Thank you for your purchase" or "Order summary".
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Look for a receipt that aligns with the amount shown on your billing or bank statement.
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In the email receipt, determine the sender and review the domain associated with the email. Example, "support@DOMAINWEBSITE.com"
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Navigate to the store's website to see if it looks familiar to you.
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If you recognize the site:
- Check the top of the website and click "Contact Us"
- In the footer section, select "Submit a Ticket"
Contact Casezi Support
If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact Casesize Customer Service.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.