Can I revise my order?

No Tracking Number Yet

1. If you haven't received a tracking number via email, please contact us through our Contact Form page. We will check with our Fulfillment Center to see if changes are still possible. We will inform you within 24 to 48 business hours if the modification was successful.

The Tracking Number Has Been Emailed

1. If the shipment status is “Label Created” or “The shipment notification has been sent,” please contact us through our Contact Form page. We will check with our Fulfillment Center to see if changes are still possible. We will inform you within 24 to 48 business hours if the modification was successful.
2. If the shipment status has progressed beyond “Label Created” or “The shipment notification has been sent,” we may not be able to retract the parcel as it has already left our Fulfillment Center and is in transit. However, we will do our best to assist you. We appreciate your understanding in this matter.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.