Looking the issue of a package marked as delivered but not received.

1. If your tracking shows the package as delivered but you can’t find it, look in secure locations, ask nearby neighbors, or reach out to the carrier (some carriers may deliver until 10 pm). Please check our Carrier Contact Information.
2. Confirm that the address in your order confirmation matches your intended delivery address. If it's correct:
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Look around the delivery location for your package.
   3. See if someone else accepted the delivery unless you have health or safety concerns about doing so.
   4. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
   5. Porch
   6. Garage
   7. Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
   8. Building's front desk, reception area, or receiving area.
   9. Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
   10. If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
3. Important: Once the package is transferred to your local postal service, we no longer have control over it, as they operate independently and use the tracking details available on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.