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Post-Sales Inquiry

Cancel Order

  • I would like to withdraw my order.

Carrier Contact Information

  • What is the best way to get in touch with the carrier?

Damaged | Incorrect Item

  • I received a faulty item, was sent the wrong product, and have not yet received my order.
  • Lifetime Warranty / Order Insurance

Delivered But Not Received

  • Looking the issue of a package marked as delivered but not received.

Edit Order

  • Can I revise my order?

Import | Customs Fees

  • Import | Customs Charges

Late Deliveries

  • I haven't gotten my order yet, and it's past the expected delivery date

Missing Item/s

  • The package didn’t contain all the items I had ordered.

Refunds | Returns

  • I need a refund for my order

Shipping & Handling Fees for Discounted Items

  • Handling & Shipping Fees for Items on Discount

Track Package

  • How can I keep track of my order?

Undeliverable Packages

  • The item I ordered was sent back to the original sender.

VIP Subscription

  • Recognizing Unexpected Charges
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